Hate Crime Support Worker

We are seeking a dedicated and passionate individual to join our Hate Crime Team at the Anthony Walker Foundation as a Hate Crime Support Worker.

The role holder’s primary responsibility is to offer a high quality level of support to victims of racial and religious hate incidents. This is through providing services of emotional support, advice, practical help and signposting to other organisations.

The role will require working in partnership with statutory partners, community groups and hate crime specialist agencies. It also includes attending community events to engage with the public, partner agencies and to promote the work of the Foundation.

They are expected to promote the values of AWF, by always remaining professional and encouraging a positive and inclusive working environment for all colleagues.

The role holder is expected to work a minimum of thirty-two hours per week.

Responsibilities:

The support worker’s key roles include:

• Contact with victims of race and religious hate incidents, to assess their respective needs and provide emotional support, practical help, advice and information.
• Communications to be provided via phone, text, email and face to face appointments.
• Be aware of local services to signpost clients to for specific support (i.e., legal advice, housing issues, and health and psychological support).
• Collaborate with police, housing providers, local council, schools and other supporting agencies to address the needs of victims.
• Attend community events to promote the Foundation’s objectives and inform the public of support available.
• Work with the rest of the team to discuss cases, progress outcomes and develop learning.
• Prioritise high risk cases and take necessary interventions.
• Answer the office phone; take self-referrals, give advice/information or take messages.
• Develop a culture and systems that promote equality and diversity.
• Promote a health and safety culture within the workplace.

Working Hours/Location & Salary:

The core workplace is the AWF office, LCVS Building, Dale Street Liverpool (or any new location where the Foundation is based).

However, staff will be allowed to work from home or other locations to address the needs of the Foundation or for welfare reasons.

Salary: £11.55 Per Hour.

It should be noted that working from home is not an entitlement, as staff are expected attend the office and visit clients as part of their role.

Skill Requirements:

• The ability to work well independently and as part of a team.
• Excellent communication skills – both written and oral.
• Good levels of IT knowledge and use e.g. Outlook, Word, Excel.
• High level of emotional intelligence and listening skills.
• Attention to detail and precise recording and documenting of case updates.
• Following data protection, legislation and confidentiality protocols.
• Willingness to learn and develop additional skills.
• An understanding to work with victims of hate-crime and/or vulnerable people.
• Able to cope well with difficult cases and adapt to changing situations.
• Good organisational skills to manage a high case load effectively.
• Use initiative to always provide as much effective support as possible.

How to Apply:

Send your CV and cover letter to info@anthonywalkerfoundation.org.uk