Support
Services

Hate crime is a serious concern and poses a threat to cohesive and strong local communities

Our experience informs us that not all incidents are reported to the police and/ or any other agencies. There are a number of reasons why this may be the case, the most common reason being because the victim believed that the police would not or could not do much about it. Irrespective of whether an incident is reported to the police,
AWF and all partners are encouraging individuals experiencing hate crime to tell someone. Merseyside has support organisations such as AWF, Daisy UK, Armistead, Victim Support and many others that can offer assistance.

Local authorities can also provide assistance as well as housing offices, One Stop shops etc. Unless an individual reports an incident has taken place it is difficult to stop the offending behaviour.

Hate crime Support Services

Browse under the headings below to see what help and support is available in your area.

Supporting people

The Anthony Walker Foundation (AWF) works alongside statutory, voluntary and community organisations to support individuals and families who experience and/ or witness hate crimes and incidents.

Hate crimes and incidents can range from name-calling to assault, threats to criminal damage, and in the most extreme cases the death of an individual. Is verbal abuse less harmful than  physical assault? The simple answer is no.

How an individual responds when they are singled out for victimisation is particular to the individual themselves. Some individuals develop coping strategies, some find it harder to cope and their vulnerability heightens. One may choose to deal with such issues on their own, others may actively seek support.

As with all similar support agencies who respond to individuals affected by hate crimes, AWF aims to offer emotional support, practical assistance and provide information to anyone who comes forward for help.

Key to our approach is listening and gaining an understanding of what has taken place so we can
effectively work alongside the individual/ family to discuss options and the best way forward to ensure a sense of ‘normality’ is restored as quickly as possible.

Why Report

Hate crime on Merseyside is a serious concern and poses a threat to cohesive and strong local communities.

Our experience tells us many incidents are not reported to the police and/ or any other agencies. There are a number of reasons why this may be the case, the most common reason being the victim believed that the police would not or could not do much about it. Whether an incident is reported to the police or not, the Foundation and all partners are encouraging individuals affected by hate crime to tell someone.

Merseyside has a range of support agencies such as AWF, Armistead, Victim Support and others that can offer assistance without sharing personal details if that is the wish of the person.

Local authorities can also provide help as well as housing offices, One Stop Shops and Citizens Advice Bureaus.

The message we, along with other partners, emphasise is that unless an individual tells someone that a hate crime has taken place it is difficult to stop the offending behaviour.

Merseyside Police has dedicated officers whose role is to respond and investigate all forms of hate crime.

To report and incident to Merseyside Police Call 101

In an emergency always call 999

Stop Hate UK

Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. It provides independent, confidential and accessible  reporting and support for victims, witnesses and third parties.

Stop Hate UK works alongside local strategic partnerships to tackle Hate Crime and discrimination, encourage reporting and support the individuals and communities it affects. They provide a toolkit to help improve local responses to Hate Crime and an alternative for people who do not wish to report Hate Crime to the police or other statutory agencies. Their helplines enable people to access independent support and information, 24 hours a day, every day of the year.

Call Stop Hate UK: 0800 138 1625

Victim Care Merseyside

www.victimcaremerseyside.org is the website funded by Merseyside’s Police and Crime Commissioner, Jane Kennedy, to provide a comprehensive and dedicated support website for victims of crime on Merseyside.

It is supported by Merseyside Police and a host of community safety and criminal justice organisations and charities, all of which are committed to providing help and support for victims. It includes the 5 Local Authorities and each of their Community Safety Partnerships.

It contains details of the many organisations which can offer help, support, information and a range of other associated services that help victims to cope and recover following a crime.

It is designed so you can find information by the type of crime you have been affected by and also by geographical area to make it as easy as possible to find the right service to help you.

Useful numbers

Below are useful numbers to get help and support in the Merseyside area and UK.

Daisy Inclusive UK

DAISY UK support those who live with disabilities and provides help to those who have experienced disability hate crime.

Victimcare

Victim Care provides an online directory of general victim support services.

Irish Community Care Merseyside

Irish Community Care is a registered charity, which exists to identify and respond to the needs of both the Irish and Irish Traveller communities, through offering and developing professional and culturally sensitive services.

Wirral Multicultural Org

The Wirral Multi-Cultural Organisation provides general support to those from black and ethnic minority communities on the Wirral.

MAMA UK

Tell MAMA supports victims of Islamophobia and anti-Muslim hate. 

Stop Hate UK

Stop Hate UK is a national organisation working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. It provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.

Citizens Advice Liverpool

Citizens Advice Liverpool provides support services to those affected by hate crime from the LGBTQ+ community. This services sits alongside general advice for issues like debt management, consumer rights, housing and immigration.

Victim Support Merseyside

Offers free and confidential practical and emotional support to victims of crime